DEXTER, N.Y. -- "In the beginning, they sounded really convincing."
Kristen Dean says the knock she got on her door Friday night was from two men with an offer too good to be true.
"That National Grid sent out a memo with my bill saying I was supposed to get a seven percent discount," Dean said. "It wasn't until I started asking them more questions about who they were that they started to seem like they were getting nervous and I was catching on to what they were doing."
Dean says the men tried to switch her energy supplier without telling her.
"They had circled on my bill switching my energy supplier. That's when I realized they weren't from National Grid,"Dean said.
Instead, the two men were from an energy supply company called IDT Energy. And one quick internet search shows Dean isn't the first claiming to have this experience. There are numerous stories of similar occurrences, most of them downstate.
A Jefferson County woman says she nearly fell for a scam that promised her big savings on her energy bill, but the New Jersey company says that's just not the case and is now trying to clear its name. Our Brian Dwyer has more.
"I definitely feel lucky. Once I went inside and looked up the company and saw what they did to a lot of other people in New York, I'm like 'thank God I did not sign,'" Dean said.
IDT's Chief Operating Officer says all of his employees should be providing several forms of identification, including wearing a badge.
"It says they do not work for the utility and they are IDT representatives. They also have a picture ID and all the documentation that our sales people have, all have an IDT Energy logo," said David Wanounou, IDT Energy Chief Operating Officer.
Wanounou also adds that employees are given extensive training and in no way, shape or form are taught to be dishonest.
"If we're not keeping our customers happy, there's no way we'll stay in business," Wanounou said.
They're words Kristen Dean is taking with a grain of salt.
"I think it's horrible that they can take advantage of, especially with the way the economy is," Dean said. "A lot of people thinking they're going to be saving money on gas and electricity and taking advantage of the people that don't realize what they're doing is wrong."
We contacted the Attorney General's office who says it will be looking into the allegations.
IDT says it's extremely important for people to read everything before they sign anything.
"Read definitely," Wanounou said. "If you don't understand, ask a question. If they don't answer to what you want to hear, you're not under obligation to sign anything."
Wanounou added that if anyone feels they were misled, to contact the company as soon as possible. IDT also adds that because they don't use contracts, anyone can drop the company as their provider at any time.
To contact IDT with any issues, you're asked to call its customer service line at 1-877-887-6866.